eSIM FAQ

3 Steps to use eSIM

1

Pick a Plan

2

Activate your eSIM

3

Switch cellular data to eSIM

1

Pick a Plan

Pick your ideal travel plan and order

2

Activate your eSIM

Activate eSIM, but billing will only start when the eSIM connects to any supported networks.

About eSIM
It's best to install your eSIM 1-2 days before your trip to ensure a smooth setup, as a reliable Wi-Fi or data connection is required for the installation process.

A traditional cell plan typically includes calls, texts, and possibly data, using a physical SIM card linked to a unique phone number.

In contrast, an eSIM data package provides only data, without a phone number. iRoamly's data packages enhance eSIM-compatible devices, supporting various online activities such as emailing, social networking, Wi-Fi and video calls, web browsing, navigation, iMessaging, online gaming, and streaming.

While data-only eSIMs don't have a phone number, you can still make calls and send texts using internet-based services.

eSIMs are digital SIM cards that enable devices to connect to mobile networks, eliminating the need for physical SIM cards. Without a SIM, devices depend solely on Wi-Fi.

Activating an eSIM plan connects your device to a local network, providing internet access without Wi-Fi and avoiding expensive roaming fees.

The convenience of eSIMs lies in their virtual management; you can buy, install, and activate them, as well as manage data plans and add-ons, all digitally through your device.

The majority of phones released in the last 3 years support eSIM functionality. For specific device compatibility, consult our eSIM compatible device list.
Yes, many iRoamly packages permit hotspot sharing without limitations. However, the capability depends on your device's model. Certain devices may not support eSIM hotspot sharing. We advise verifying compatibility with your phone's manufacturer for precise information.
Troubleshooting

1. Roaming with iRoamly:

Turn "ON" roaming for your eSIM. iRoamly ensures you connect to the best networks abroad without extra charges, handling network switches smoothly.

2. Primary SIM Settings:

Keep roaming "OFF" for your primary SIM to avoid using your home carrier abroad, which can lead to significant charges.

Think of it this way: with roaming "OFF" on your primary SIM, you're telling your home carrier to take a break while iRoamly takes the wheel, connecting you affordably overseas. This way, you can enjoy your travels without the worry of returning to roaming charges. Safe travels!

Navigating eSIM data for the first time can be a bit daunting, especially with concerns about unexpected roaming charges. Here's a simplified guide to ensure you're correctly using your eSIM and avoiding any unwanted fees: /p>

a. Ensuring Your eSIM is Active:

1. Roaming Settings for Primary SIM: Confirm that Data Roaming is "OFF" for your primary SIM to prevent it from connecting to networks outside your usual coverage area, thus avoiding roaming charges.

2. Roaming Settings for eSIM: Make sure Data Roaming is "ON" for your eSIM, enabling iRoamly to connect you to the best local networks without extra fees.

3. Data Source Selection: Verify that iRoamly eSIM is selected as the sole data source in your device's settings. This ensures your device uses only eSIM data.

4. Cellular Data Switching: Disable 'Allow Cellular Data Switching' to prevent your device from using multiple data sources, which could lead to accidental roaming charges.

b. Testing Your eSIM Data:

1. Wi-Fi Off: Temporarily turn off Wi-Fi to force your device to use eSIM data, ensuring it's functioning correctly.

2. Internet Usage: With Wi-Fi off, try accessing new websites or apps to confirm the eSIM data connection is active.

3. Wi-Fi On: Once you're confident your eSIM is working, you can turn Wi-Fi back on to save on data usage when free connections are available.

c. Additional Tips:

- If concerns about roaming charges persist, consider turning off your primary phone plan. This disables regular calls and texts but is a foolproof way to avoid roaming fees. Remember, many eSIM options allow calling and texting without your primary number.

By following these steps, you can enjoy the benefits of your eSIM without worry. If you still have concerns, don't hesitate to reach out for support.

To use an eSIM, your phone must be carrier-unlocked. Here's how to check:

For iOS (iPhones and iPads):

  1. to "Settings" > "General" > "About".
  2. Look for "Carrier Lock" or "Network Provider Lock". - If it lists a carrier, your phone is locked. Please contact your carrier for unlocking. - If it says "No SIM restrictions," your phone is unlocked and ready for eSIMs.

For Android (Samsung, Google, etc.):

  1. Go to "Settings" > "Network & Internet" or "Connections".
  2. Tap "Cellular Network" or "Mobile Network" > "Advanced".
  3. Select "Choose Network" or "Automatically Select Network". - If only one carrier shows, your phone is likely locked. Contact your carrier for help. - If multiple carriers are listed, your phone is unlocked.

    4. Note: Some carriers, like Verizon, might not unlock phones within the first six months.

We're here to help with your eSIM installation issues. Let's troubleshoot together:

eSIM Compatibility: Is your device compatible with eSIM technology?

Operating System: Is your device's operating system up-to-date?

Internet Connection: Are you connected to Wi-Fi or data? (An internet connection is essential for eSIM download and installation.)

Installation Instructions: Have you followed the specific installation steps for your device?

If you've checked all these and still face issues, we sincerely apologize for the inconvenience. We're eager to resolve this for you promptly. Please reach out to us at support@iroamly.com