Air Canada is Canada’s largest airline and it’s known for its premium products, maintaining its prestige as North America’s best airline over the years.
Yet, as we’ll see with some recent passenger feedback and incidents, things aren’t quite as cut and dry — especially if you’re sitting in economy.
This post takes a detailed look at the pros and cons of Air Canada in an effort to understand where the airline stands.
By breaking down the airline’s various elements, we’ll determine whether Air Canada is still a worthwhile choice as traveler expectations and experiences change.
Is Air Canada a Good Airline?
Yes, Air Canada is on the whole a good airline, with excellent safety credentials and a huge global route network.
High-end travelers fly in its Business and Signature classes and can speak to the superior service that Air Canada provides at its best, but there are some reasons why those on economy or premium economy flights in 2025 might not feel too content.
Complaints over value for money and inconsistent service levels are widespread and have been exacerbated by strikes that caused a lot of flight cancellations.
So, for all its positives, Air Canada may just not be all things to all people.
Reliability and Punctuality of Air Canada
Safety Record
The safety record of Air Canada is one of its strongest selling points.
The airline is known for complying with international aviation regulations to the letter, and it doesn’t cut corners when it comes to passenger safety, which is comforting.
Air Canada has an impeccable safety record and stands well above its competitors in this area.
Pilots and flight attendants are all very well trained, and the planes are all regularly serviced and maintained.
When you fly Air Canada, you can rest assured that you are in good hands.
Reliability
Another area where Air Canada can excel is in reliability.
The airline makes a strong effort to keep its punctuality up, a big deal for travelers with connections to make or for those needing to be on time at their destination.
If you’re flying within Canada or North America, they do a better job than most of their competitors but certainly have some room to grow.
Just monitor your trip and be prepared, should any hiccups arise.
Comparisons with Other Airlines
Air Canada may be the most reliable and long-standing airline, but let’s look at some other Canadian airlines to judge how it compares for different types of travel.
Airline | Strengths | Weaknesses | Best For |
|---|---|---|---|
Air Canada | Largest network in Canada, global routes, premium cabins, strong safety record | Higher fares, mixed reviews in economy, occasional service issues | International travel, premium service seekers |
WestJet | Strong domestic competitor, lower fares, friendly service | Smaller international network | Budget-conscious domestic travelers |
Porter Airlines | Short-haul focus in Eastern Canada/U.S., free snacks/drinks | Limited global reach | Short regional trips |
Flair & Lynx Air | Ultra-low-cost, cheapest fares | Few amenities, not ideal long-haul | Lowest-cost domestic travel |
Fleet and Network Coverage
Air Canada’s Modern Fleet
This carefully curated selection of planes isn’t just new and shiny. They’re modern and comfortable, and designed with efficiency in mind.
The airline also has regional subsidiaries to help you get to some of the small towns much more efficiently.
This mix lets you fly with one of the world’s newest airlines, making your flight experience safer and more comfortable.
Domestic Network Coverage
Air Canada has a solid domestic network, making it easy to reach any province’s major city.
If you’re hopping from Vancouver to Toronto or Calgary to Halifax, there are multiple flights daily.
This means business travelers can take advantage of the frequency and flexibility needed to work effectively.
Smaller destinations are also served by regional jets, meaning there isn’t an isolated corner of the country left behind.
For those looking to visit or do business in Canada, there are plenty of possibilities with Air Canada.
International Network Reach
When it comes to flying abroad, there are few airlines that are as well connected as Air Canada.
From Canada, they offer non-stop flights worldwide, including to destinations throughout Asia, Europe, South America, and the U.S.
That means fewer layovers on connecting flights and more point-to-point routing, which can save you a ton of time if you’re in a hurry.
Air Canada is a good option for both long-term business travelers and holiday-goers.
Their membership with Star Alliance also expands this network further, offering better coordinated and seamless connection arrangements with partner airlines.
Benefits for Frequent Flyers and Business Travelers
While Air Canada may be the not the best option when you need a convenient and cozy flight, but for anyone who flies frequently, they offer a lot of advantages.
Their Aeroplan program has lots of rewards and benefits to keep frequent flyers happy, such as priority services and lounge access (which is a big help for business travelers trying to make connecting flights).
The well-serviced aircraft also has Wi-Fi and a quiet business cabin, so if you need to be productive, you can be.
All these things add up to make it an airline that frequent flyers always consider first.
Cabin Classes and Comfort
Economy Class Experience
The experience of flying Economy Class on Air Canada is a bit of a hit or miss.
While there are seat back screens with free entertainment to keep you entertained, legroom may feel a bit tight on long-haul flights.
The meals are good, but they’re not always something you’ll remember.
In short, you can expect a standard level of comfort when flying on shorter routes.
Enjoying Premium Economy
If you want to stretch out the legs a bit (and not break the bank), Premium Economy is a great option.
Flyers get more leg space and wider chairs, which is a huge improvement on the long-haul services.
Meals are much better than in Economy, with a menu more closely matching Business Class offerings.
Priority boarding is also a welcomed amenity, so you’ll have plenty of room for your bags in the overheads.
It’s a great compromise for those who want comfort and can’t foot the bill for Business Class.
Business/Signature Class Excellence
If you can afford it, Air Canada’s Business Class or Signature Class is awesome.
You’ll have pod-style lie-flat seats for added comfort when flying long distances.
The food is better too, often with multi-course meals like you’d find at a decent restaurant.
And because you have airport lounge access, you can really kick off your trip already relaxed and prepared.
The perks that come with it make Air Canada a strong contender in this space.
Comparing Long-haul vs. Short-haul
Flying long-haul versus short-haul is a completely different experience.
Long-haul flights provide much more in the way of amenities, including better seating and meals, especially if you fly in an elevated class.
Short-haul flights offer less comfort and service, since the flight time is so brief.
You should always select your class based on your need for that and comfort for the trip.
In-Flight Services
Food and Beverage Quality
Air Canada provides a variety of food and beverages based on the route.
For long-haul flights, you’ll see a mix of Canadian and international dishes, offering a nice taste and nutritional balance.
Most flyers are happy with the variety, though mentioned the meals can be hit or miss.
On shorter, domestic routes, you’ll get snacks or a lighter meal, including an option to purchase your own food in case you don’t like what is provided.
In-Flight Entertainment
All seats on any Air Canada plane come with a personal entertainment center loaded with films, TV shows, and games.
These will help keep passengers of all ages entertained for the duration of your flight.
Most flights also offer Wi-Fi as well, so you can stay connected in the air.
Though, some reviews found poor connections or that the cost was too high, so if that’s a necessity for you, you may want to test out the system pre-takeoff.
Amenities
Air Canada doesn’t skimp when it comes to the basics that make flying better.
Blankets, pillows, and headphones are available for long-haul flights, making it easier for you to get comfortable onboard.
Those little extras go a long way, especially when it comes to getting a good night’s rest.
Just don’t expect the same level of service on short-haul flights — so plan accordingly.
Ground Experience
Check-in Options
Air Canada makes check in easy with their several options. You can check in with your computer or your phone.
For any traditionalists out there, they also have airport kiosks available that are simple to use and expedite your time at the airport.
Airport Lounges (Maple Leaf Lounges)
If you’re flying a premium class or have certain status with their frequent flyer program, Air Canada’s Maple Leaf Lounges are an added bonus.
They provide a quiet escape from the hectic airport environment. You’ll comfortable resting, complimentary food and drinks, and places to work or relax.
It’s a nice way to break up a layover or simply escape the madness of the airport until you board.
Baggage Policies
Air Canada’s baggage isn’t too tough to navigate, but it’s best to be aware of their rules prior to traveling.
They are transparent on weight restrictions and charges, so generally there are no surprises.
Pricing and Value for Money
Air Canada’s Aeroplan loyalty program lets frequent flyers earn points from flights and everyday purchases, redeemable for flights, upgrades, and sometimes hotels.
While rewarding for loyal travelers, points can be slow to earn without frequent flying.
Air Canada is often pricier than budget carriers, with economy flights offering mixed value.
Premium cabins, however, are seen as worth the cost for added comfort and amenities.
The airline suits those willing to pay more for service and connectivity, but sporadic travelers may find less value.
Watching for promotions can help stretch your budget.
Customer Reviews and Reputation
Air Canada has earned numerous awards over the years, including Best Airline in North America and Best Cabin Crew at the 2025 Skytrax Awards, as well as Five-Star Global Airline status by APEX. These honors highlight its service quality and professionalism.
However, challenges remain. In 2025, the airline dropped to the bottom of the JD Power rankings, with economy, premium economy, and business travelers citing poor value for money.
Its reputation also suffered during an August strike that left thousands stranded, underscoring areas needing improvement.
Pros and Cons Summary
Pros
Air Canada have an extensive network, which means you can actually get to a lot of places in Canada and other parts of the world, so you can really plan those dream trips.
The airline also has a good safety record, something that’s always good to know if you’re flying a lot.
In business class, the seats are consistently good and the food is actually pretty tasty, so it’s clear they put effort into making the up-front experience nicer.
Their loyalty program is strong too (Aeroplan) with decent rewards and benefits, and with lounges like the Maple Leaf Lounges, you can even enjoy the layover.
Cons
On the downside, Air Canada can be expensive compared to other airlines. It’s hard to justify the cost if you’re trying to save money on your flight.
Additionally, they occasionally encounter customer service issues, so the experience can be hit or miss.
For passengers in economy, there’s varying degrees of comfort. Some seats are squished, and the food won’t always wow you.
You might be able to find a better flight at that price point, so shop around before booking a ticket.
FAQ
1. Does Air Canada charge for seat selection?
Yes, advance seat selection typically carries a fee on most economy fares with the exception of higher fare classes.
2. Can I buy a better seat with points or cash?
eUpgrade upgrades or Aeroplan point/cash bids are permitted on Air Canada’s here.
3. How does it stack up against other North American carriers?
Cats and dogs that are small enough to fit in an approved carrier can travel in the cabin with you. Anything larger will go in the cargo compartment. Rules vary by plane and route.
4. How does Air Canada handle pets?
Small dogs or cats are allowed in the cabin as long as they are small enough to fit in a carry-on carrier. Larger animals must go in the cargo hold. Airlines and routes vary.
5. Is it easy to change or cancel an Air Canada ticket?
Flexibility depends on the fare you bought: Basic Economy is often non-changeable, but other fares can be changed or refunded. You have 24 hours to cancel.
Conclusion
Air Canada is a airline with a good reputation. They have a solid safety record and an extensive route network.
Passengers enjoy a comfortable experience, especially in business class. Economy travelers may experience some highs and lows.
But overall, it’s a successful airline you can rely on. It provides both ease and comfort for traveling within Canada and abroad.